FAQ

Practical answers for families considering Petalz

If you are wondering how setup, privacy, family access, or support works, start here.

Who is Petalz built for?

Petalz is built for older adults, disabled loved ones, caregivers, and family members who want one private place for updates, photos, video calls, reminders, and shared support tasks.

Is Petalz only for seniors?

No. Seniors are a primary audience, but a Care Pod can also support a disabled loved one, someone recovering after illness or injury, or anyone who benefits from simpler connection and shared support.

Does my older loved one need to manage another app?

No. Petalz is designed so the family can help with setup, and the older adult can use a simple, readable experience for calls, messages, photos, and reminders.

Can multiple family members join the same pod?

Yes. You can invite siblings, relatives, close friends, and trusted helpers so the right people can see updates, claim tasks, and stay in the loop.

Who can see our photos, messages, videos, and tasks?

Only people invited to your private pod can see shared family content. The pod admin controls invites, can remove people when needed, and can choose which members are part of care coordination.

Can someone control what they receive?

Yes. Any person can block another person if they do not want to receive that person's content. Posts can also be deleted, and deleted posts are not retained by Petalz.

What is Auto-Play?

Auto-Play is a mode anyone can turn on. The tablet becomes a simple digital picture frame that can receive live family photos and videos, so the person using it does not need to press buttons or manage the app.

What is Share the Care?

Share the Care is the Petalz plan tier that includes caregiver features, including the shared calendar and task management tools for active Care Pods.

Is Petalz a medical or emergency service?

No. Petalz is for family connection and coordination. It can help families keep track of reminders, tasks, and updates, but it is not medical advice, clinical monitoring, or emergency response.

What comes with the Petalz tablet?

The tablet arrives pre-loaded and ready to go. It ships in Canada and the U.S. with shipping included, comes with a stand, and includes a one-year warranty.

What happens if setup feels hard?

Contact us and we will help you figure out the next step, whether that is inviting family, setting up the tablet experience, or choosing the right plan.

Can family members be removed?

Yes. The pod admin can remove people when access should change, such as after a helper is no longer involved or family roles shift.

Do seniors have to manage passwords?

Not necessarily. Families can help with setup, and the tablet experience is designed to keep everyday viewing and calls simple once it is ready.

Can our plan change as family needs grow?

Yes. You can start with the level of support your family needs now and change as support becomes simpler, busier, or more shared across relatives.

Still sorting out whether Petalz fits your family?

Talk to a real person

Tell us what your family is trying to make easier, and we will point you toward the clearest next step.