1. Introduction

Petalz Mosaic (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website (https://petalzmosaic.com) and our mobile applications (the “App”) available on the Apple App Store and Google Play Store. By accessing or using Petalz Mosaic, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We May Collect

We may collect the following categories of information:

Information You Provide to Us

• Account information: such as your name, email address, and contact details when you register or communicate with us.
• User content: including photos, videos, comments, and messages shared within your private family network.
• Support inquiries: any information you provide when you contact our support team.

Information Collected Automatically

When you use the Petalz Mosaic website or app, we may automatically collect:

• Device information: such as hardware model, operating system, and unique device identifiers.
• Usage data: including app interactions, crash logs, and performance metrics.
• Cookies and similar technologies: used to enhance user experience, remember preferences, and analyze traffic patterns.

Information from Third-Party Services

• If you choose to connect Petalz Mosaic with third-party accounts (such as Apple, Google, or Facebook for authentication), we may receive limited profile information subject to your consent.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our app and website.
• Deliver content shared among family members within the Petalz Mosaic network.
• Improve user experience, performance, and reliability.
• Communicate with you regarding updates, new features, and support.
• Ensure security, detect fraud, and prevent misuse.
• Comply with legal obligations.

4. Legal Basis for Processing

Where required by law (e.g., in the EU/EEA), we process personal data only when:

• You have given consent.
• Processing is necessary for performance of our services.
• Processing is required for compliance with a legal obligation.
• It is in our legitimate interest (e.g., app improvement and fraud prevention).

5. How We Share Information

We do not sell or rent personal information. We may share information only with:

• Service providers who support our operations (e.g., cloud hosting, analytics, Firebase).
• Legal authorities if required to comply with applicable laws or lawful requests.
• Family network participants within your Petalz Mosaic “POD,” as determined by you.

All service providers are contractually bound to safeguard your data and use it only for authorized purposes.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide our services. When your account is deleted, associated content and personal data are securely removed or anonymized, unless retention is required by law.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your information.

8. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Request correction or deletion of your data.
• Withdraw consent for processing.
• Object to or restrict certain uses of your data.

To exercise these rights, contact us at privacy@petalzmosaic.com.

9. Children’s Privacy

Petalz Mosaic is intended for use by families, including seniors. We do not knowingly collect personal information from children under 13 (or applicable minimum age in your jurisdiction) without parental consent.

10. International Transfers

If you access Petalz Mosaic from outside Canada, please note that your information may be processed in countries where data protection laws differ from your own.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. The revised policy will be posted on our website with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: