Account & Billing

Account, subscription, and privacy help

Understand Sponsors, plan access, tablet options, profile settings, important dates, and privacy basics.

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Who manages the subscription?

Petalz is designed so one person manages the subscription for the pod. This person is called the Sponsor.

  • The Sponsor manages the subscription and billing information.
  • The Sponsor manages certain pod settings and permissions.
  • Other invited pod members can participate at no additional cost within the selected plan limits.

Subscription plans

Single User + Ambassador

Designed for one primary user and one loved one at the center of the experience.

Family Plan

Designed for families and shared private family connection, including shared family content, Daily Messages, Auto-Play, and Important Dates.

Share the Care + Video Calling

Designed for larger families and coordination-focused support networks, including task coordination, video calling, and enhanced family collaboration tools.

Subscriptions can be billed monthly or annually. Annual subscriptions include discounted pricing compared with monthly plans.

Purpose-built Petalz tablets

Petalz works on most modern Apple and Android devices, but many families choose a dedicated Petalz tablet for Auto-Play.

  • Simplified setup.
  • Optimized Auto-Play performance.
  • Larger viewing experience.
  • A dedicated family connection device.
  • Reduced technical complexity for passive engagement modes.

Purchasing a Petalz tablet is optional. Many families use existing tablets and devices successfully.

Update profile settings

  1. Open Petalz.
  2. Tap your Profile icon or Profile Settings.
  3. Select the information you want to update.
  4. Save your changes.

Profile settings can include your profile picture, display name, Important Dates, and certain app preferences.

Privacy and security basics

Petalz is private and invitation-only. Your pod is not public, your content is not searchable, and family moments are not used to build advertising profiles.

  • Use strong passwords.
  • Keep devices updated.
  • Only invite people you trust.
  • Protect access to shared tablets.
  • Review who has access to your pod periodically.
  • Use device screen locks when appropriate.

On this page

Sponsor rolePlansTabletsProfile settingsPrivacy

Need account help?

For private billing changes or account-specific issues, contact support.

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Petalz
  • Made For
    Seniors Caregivers Families
  • Features
    Live Messaging Video Calling Task Coordination Auto-Play
  • Resources
    About Us Careers Support Compare Pods Why Petalz Contact Blog FAQ Research
Plans & Pricing Get Started for Free
  • Seniors Caregivers Families
  • Live Messaging Video Calling Task Coordination Auto-Play
  • About Us Careers Support Compare Pods Why Petalz Contact Blog FAQ Research
  • Plans & Pricing
  • Get Started for Free
PetalzPetalz

A private family connection system built for seniors, caregivers, and the people who love them.

Made For

  • Seniors
  • Caregivers
  • Families

Features

  • Task Coordination
  • Live Messaging
  • Auto-Play
  • Video Calling

Resources

  • About Us
  • Careers
  • Support
  • Compare Pods
  • Why Petalz
  • Blog
  • FAQ
  • Research
  • Contact

Legal

  • Privacy Policy
  • Terms of Use
  • Pricing

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Built with care for families everywhere.