Support Guide

Getting started with Petalz

Set up your account, create or join a pod, invite family, and begin sharing moments in one private family space.

Download Petalz

Petalz is available for Apple iPhone and iPad, plus Android phones and tablets.

  • Open the Apple App Store or Google Play Store.
  • Search for Petalz.
  • Install the app on the device you want to use.

Create your account

  1. Open the Petalz app.
  2. Tap “Don’t have an account? Click here.”
  3. Enter the display name you want attached to your content and tasks.
  4. Enter your email address and password.
  5. Use the same email address that received the pod invitation if you are joining someone else’s pod.

Passwords should include letters, numbers, and a special character.

Create your own pod

  1. Open Petalz.
  2. Tap Create Pod.
  3. Choose Family Pod or Care Pod.
  4. Enter your pod name.
  5. Add a profile picture.
  6. Complete setup.

A Family Pod is for families where everyone participates together. A Care Pod centers support around one loved one who may benefit from simpler connection or hands-free Auto-Play.

Invite family and friends

  1. Open Pod Management.
  2. Select the pod name, then Manage Pod Members.
  3. Tap the plus sign.
  4. Enter the person’s email address or choose from contacts.
  5. Optionally add a phone number.
  6. Enable Share the Care access if it is included in your subscription and this member should have it.
  7. Send the invitation.

Invite members before they create their account. Petalz recognizes the invited email address when they join.

Share photos and videos

  1. Open your pod.
  2. Tap the Add button.
  3. Choose content from your device.
  4. Add a caption or emoji if desired.
  5. Tap Share.

You can attach photos and videos to Important Dates so Petalz can resurface meaningful memories when those dates return.

Send a Daily Message

Daily Messages are short personal video messages designed to feel immediate and present.

  1. Open your pod.
  2. Tap Daily Message.
  3. Record your video.
  4. Send the message.

Daily Messages expire after 15 hours and include a one-minute recording limit.