Petalz Support

Help for setup, accounts, tablets, and troubleshooting

Find practical answers from the Petalz help guide, or ask the support assistant when you are not sure where to start.

What do you need help with?

Start with the closest category. These pages stay public so help is available even when login, setup, or device access is the problem.

Download Petalz, create your account, create or join a pod, invite family, and start sharing photos or videos.

Fix common issues with invitations, notifications, video uploads, Auto-Play, and device permissions.

Understand Sponsors, subscription plans, tablet options, billing basics, privacy, and account access.

AI Support Assistant

Ask Dewy for quick guidance without leaving the page. For billing changes, private account details, or urgent support, contact Petalz directly.

The most common setup blockers from the help guide.

Invite before account setupNew pod members should be invited by the Sponsor before creating their account.

Use the invited emailEach invited member must create their account using the same email address that received the invitation.

Check device permissionsNotifications, photos, camera, microphone, contacts, and location are controlled in device settings.

Keep Auto-Play poweredFor best results, keep tablets plugged in, connected to Wi-Fi, and configured to allow Petalz to stay active.